Money management

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News & events

Providing transparent pricing information could save bank customers up to KSh 10,000 a year

Mystery shopper exercises carried out over several weeks in 2015 and 2016 mirrored a typical customer’s journey in which most customers obtain information on banking from branches. But despite visiting over 30 bank branches, customer care representatives, bank websites, enquiring from colleagues and friends, we still couldn’t get consistent pricing information.

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Publications

The price of being banked

This report outlines the findings from a two-year study by FSD Kenya to understand the costs for banking services in Kenya. Two rounds of mystery shopping surveys were completed in October and November of 2015 and 2016
to build a database and measure the costs for basic bundles of transactions such as opening, running and closing bank accounts.

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Article

The price of being banked

Kenya has experienced tremendous improvements in access to financial services over the last few years. However, little is known about the trends in affordability of financial services, especially for low-income earners.

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News & events

Mystery shopping exercise reveals need to improve price transparency in banking sector

Do you know how much it costs to run your bank account? It’s no surprise that many of us do not know the cost of banking in Kenya. Pricing information is not easy to find and sometimes even staff at bank branches do not provide accurate information.

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Blog

Why price transparency in banking is good business

Banking remains the largest sub-sector by assets and the most systemically significant in Kenya’s financial services sector. Developments, especially those enabled by technology, have brought a sizeable number of new, mostly poorer and vulnerable first-time consumers into the market.

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Blog

The Future of Finance: Kenya’s Youth

Steps to a financial future where there are as many financial opportunities as there are young people.

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Blog

Young Money: Why Kenyan youth know everything, and nothing, about finance

Kenyans are learning about money earlier than you might think: as early as four or five they’re picking up financial lessons from their parents. By 18, almost a third have mobile money accounts.

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Annual reports

2016 Annual report

The report gives an overview of FSD Kenya’s proposed programme of activities and major issues surrounding financial inclusion during 2016 and highlights of our initiatives.

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Blog

Unlocking opportunities for low income households – Mechanisms of behaviour change

The impact of the recent six-month drought is readily apparent. The earth is dry and cracked and most of the trees and shrubs are barren. Riverbeds are full of dried branches and the livestock that roam the area are but skeletons, with many dead along the road.

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Payments

Reducing Costs and Scaling Up UK to Africa Remittances Through Technology

Sending money to Africa is more expensive than anywhere else in the world, according to new research due to be published at this week’s Global Remittance Conference in New York. The report argues that existing technology – like regional automated clearing houses, remittance payment processing hubs and aggregators – could all make sending money from the UK to Africa much, much cheaper.

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Blog

Unlocking opportunities for the poor, Part One

For seven years, Najiri has received bi-monthly cash transfers from the Hunger Safety Net Programme (HSNP) a Kenyan government program in Northern Kenya

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Blog

In Kenya, phones replace bank tellers

Pauline Kimari is a pharmacist in Ndaragwa, Kenya, a small town several hours’ drive north of Nairobi. She moved there from rural Muranga, several hours away, to open a small shop, Ndaragwa Joy Chemist. It is white with blue and green doors and a blue bench inside. She sells medicine and cosmetics.

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Blog

Creating value through financial inclusion: the trust element

In an effort to understand the real needs of the people, our seventh ‘Field Friday’ exercise took us to Karagita in Naivasha. We set out to gather insights on which financial services people use and which ones they trust most.

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Annual Lectures

3rd FSD Kenya Public annual lecture 2017 – The state of the world and the future of finance

Leading British economist delivers third annual lecture on financial inclusion

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Annual Lectures

3rd FSD Kenya Public annual lecture 2017 – PICTURES: Kay and industry leaders discuss the future of finance

Just what is finance for?

On Wednesday 8th February 2017, John Kay met with 18 financial sector industry leaders to discuss this question and the future of finance in Kenya.

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Annual Lectures

3rd FSD Kenya Public annual lecture 2017 – Making finance serve the needs of the economy

Over 250 policymakers, industry players, regulators, lecturers, students, financial sector analysts, development practitioners and other guests gathered at the National Museum’s Louis Leakey Auditorium on Thursday 9th February 2017 for the 3rd FSD Kenya annual lecture on financial inclusion.

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Annual Lectures

3rd FSD Kenya Public annual lecture 2017 – Kay shares why it’s possible to have ‘too much of a good thing.’

During his delivery of the 3rd FSD Kenya annual lecture on financial inclusion, John Kay argued that the challenge for emerging economies is to avoid the mistakes of the west and to instead focus on building a financial sector that is focussed on the core needs of the non-financial economy.

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Annual Lectures

3rd FSD Kenya Public annual lecture 2017 – Have you booked your seat?

Leading British economist to deliver the 2017 lecture

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3rd FSD Kenya Public annual lecture 2017 – Invite
Annual Lectures

3rd FSD Kenya Public annual lecture 2017 – Invite

John Kay is a renowned British economist, and until recently, a columnist with London’s Financial Times (FT).

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Blog

Studying shocks to identify opportunities for financial service providers

Diversification of risk, not putting your eggs in one basket, hustling – whichever word or phrase you use, Robert, a boda boda (motorcycle taxi) rider, embodies this spirit.

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News & events

Policy expert welcomes new era for financial sector innovation

Kenya’s annual financial inclusion lecture sets out how to protect consumers and drive growth in financial services

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Publications

The 2nd FSD Kenya annual lecture on financial inclusion

Rafe Mazer was the speaker at the 2nd FSD Kenya annual lecture on financial inclusion. His presentation shared how we can develop our own “test and learn” – the way in which financial service providers and regulators collaborate to allow for new solutions – for consumer protection.

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Events

Have you booked your seat?

Registration is open!

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Events

“The increasingly crowded savannah”: The 2nd FSD Kenya annual lecture

This year’s annual lecture will be delivered by Rafe Mazer, a Financial sector specialist at CGAP.

Join us for what we expect will be a stimulating discussion on competition and consumer protection in Kenya’s financial sector.

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Publications

The increasingly crowded savannah

Policymakers, academics, industry players, donors and other stakeholders gathered at the Crowne Plaza Hotel on Thursday 8th December for the 2nd FSD Kenya annual lecture on financial inclusion.

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Blog

The tea bonus: a blessing or a growing dependency? Tea farmers from Embu tell their story

This year, the price of a kilo of tea reached a five-year high. Every October, tea farmers in Kenya receive a “tea bonus”; the second lump sum payment for tea delivered to the Kenya Tea Development Authority (KTDA) during the year. The first lump sum, the “mini bonus”, is paid each April.

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Blog

The use of borrowed airtime with interest in Kenya

The telecom sector in Kenya has experienced phenomenal growth over the past decade. Mobile phone penetration has topped 90%, with 78% of Kenyan adults now owning a working mobile phone.

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Consumer insights

Finance & fortune

How exactly do financial services impact low income Kenyans? In this note, we extract the stories of eight respondent households from the Financial Diaries.

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Blog

Six secrets of the self-employed

This is the second post in a three-post blog series introducing publications from our recently concluded Kenya Financial Diaries update study, conducted with BFA.

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