Mystery shopper exercises carried out over several weeks in 2015 and 2016 mirrored a typical customer’s journey in which most customers obtain information on banking from branches. But despite visiting over 30 bank branches, customer care representatives, bank websites, enquiring from colleagues and friends, we still couldn’t get consistent pricing information.

This report outlines the findings from a two-year study by FSD Kenya to understand the costs for banking services in Kenya. Two rounds of mystery shopping surveys were completed in October and November of 2015 and 2016
to build a database and measure the costs for basic bundles of transactions such as opening, running and closing bank accounts.

Kenya has experienced tremendous improvements in access to financial services over the last few years. However, little is known about the trends in affordability of financial services, especially for low-income earners.

Do you know how much it costs to run your bank account? It’s no surprise that many of us do not know the cost of banking in Kenya. Pricing information is not easy to find and sometimes even staff at bank branches do not provide accurate information.

Banking remains the largest sub-sector by assets and the most systemically significant in Kenya’s financial services sector. Developments, especially those enabled by technology, have brought a sizeable number of new, mostly poorer and vulnerable first-time consumers into the market.

Steps to a financial future where there are as many financial opportunities as there are young people.

Kenyans are learning about money earlier than you might think: as early as four or five they’re picking up financial lessons from their parents. By 18, almost a third have mobile money accounts.

The report gives an overview of FSD Kenya’s proposed programme of activities and major issues surrounding financial inclusion during 2016 and highlights of our initiatives.

The impact of the recent six-month drought is readily apparent. The earth is dry and cracked and most of the trees and shrubs are barren. Riverbeds are full of dried branches and the livestock that roam the area are but skeletons, with many dead along the road.

Sending money to Africa is more expensive than anywhere else in the world, according to new research due to be published at this week’s Global Remittance Conference in New York. The report argues that existing technology – like regional automated clearing houses, remittance payment processing hubs and aggregators – could all make sending money from the UK to Africa much, much cheaper.

For seven years, Najiri has received bi-monthly cash transfers from the Hunger Safety Net Programme (HSNP) a Kenyan government program in Northern Kenya

Pauline Kimari is a pharmacist in Ndaragwa, Kenya, a small town several hours’ drive north of Nairobi. She moved there from rural Muranga, several hours away, to open a small shop, Ndaragwa Joy Chemist. It is white with blue and green doors and a blue bench inside. She sells medicine and cosmetics.

In an effort to understand the real needs of the people, our seventh ‘Field Friday’ exercise took us to Karagita in Naivasha. We set out to gather insights on which financial services people use and which ones they trust most.

Leading British economist delivers third annual lecture on financial inclusion

Just what is finance for?

On Wednesday 8th February 2017, John Kay met with 18 financial sector industry leaders to discuss this question and the future of finance in Kenya.

Over 250 policymakers, industry players, regulators, lecturers, students, financial sector analysts, development practitioners and other guests gathered at the National Museum’s Louis Leakey Auditorium on Thursday 9th February 2017 for the 3rd FSD Kenya annual lecture on financial inclusion.

During his delivery of the 3rd FSD Kenya annual lecture on financial inclusion, John Kay argued that the challenge for emerging economies is to avoid the mistakes of the west and to instead focus on building a financial sector that is focussed on the core needs of the non-financial economy.

Leading British economist to deliver the 2017 lecture

John Kay is a renowned British economist, and until recently, a columnist with London’s Financial Times (FT).

Diversification of risk, not putting your eggs in one basket, hustling – whichever word or phrase you use, Robert, a boda boda (motorcycle taxi) rider, embodies this spirit.

Kenya’s annual financial inclusion lecture sets out how to protect consumers and drive growth in financial services

Rafe Mazer was the speaker at the 2nd FSD Kenya annual lecture on financial inclusion. His presentation shared how we can develop our own “test and learn” – the way in which financial service providers and regulators collaborate to allow for new solutions – for consumer protection.

Registration is open!

This year’s annual lecture will be delivered by Rafe Mazer, a Financial sector specialist at CGAP.

Join us for what we expect will be a stimulating discussion on competition and consumer protection in Kenya’s financial sector.

Policymakers, academics, industry players, donors and other stakeholders gathered at the Crowne Plaza Hotel on Thursday 8th December for the 2nd FSD Kenya annual lecture on financial inclusion.

This year, the price of a kilo of tea reached a five-year high. Every October, tea farmers in Kenya receive a “tea bonus”; the second lump sum payment for tea delivered to the Kenya Tea Development Authority (KTDA) during the year. The first lump sum, the “mini bonus”, is paid each April.

The telecom sector in Kenya has experienced phenomenal growth over the past decade. Mobile phone penetration has topped 90%, with 78% of Kenyan adults now owning a working mobile phone.

How exactly do financial services impact low income Kenyans? In this note, we extract the stories of eight respondent households from the Financial Diaries.

This is the second post in a three-post blog series introducing publications from our recently concluded Kenya Financial Diaries update study, conducted with BFA.