Rafe Mazer was the speaker at the 2nd FSD Kenya annual lecture on financial inclusion. His presentation shared how we can develop our own “test and learn” – the way in which financial service providers and regulators collaborate to allow for new solutions – for consumer protection.

While flexibility and openness  to innovation have been key drivers of Kenya’s financial inclusion success, there comes a time when a market is mature enough that a less active policymaker role will not suffice. Mazer argued that what we need is a sufficient shift towards more active market supervision and policy action on consumer protection and competition to support a greater diversity of providers and product types, and maximise consumer welfare.