We were huddled in a routine team discussion at FSD Kenya when we received news of the first confirmed Covid-19 case in Kenya. Like many others, we wondered what this might mean for our work, our families and our country in the days ahead.
The use of an alert system that flagged Twitter conversations on consumer protection topics, when they rose above certain thresholds, shows promise as a new consumer protection market monitoring tool that we could use in Kenya to address the substantial gaps in consumer protection monitoring and enforcement.
Social media is changing customer service by shifting the ways in which consumers seek resolution of problems and the channels that firms make available to consumers.
Joseph and Alice are not real people, but the impact of behavioral research on consumer protection is anything but hypothetical. Across the world, consumer protection authorities have been using behavioral research to inform everything from post-financial crisis rules for mortgage brokers to regulations on new mobile and app-based financial services.
Over the past 10 years, FSD Kenya has worked to support the development of financial inclusion in Kenya. In 2015, we launched a series of annual public lectures on financial inclusion. Our aim is to stimulate debate on this subject and its place in the long-term vision for the financial sector in Kenya.
Over 250 policymakers, industry players, regulators, lecturers, students, financial sector analysts, development practitioners and other guests gathered at the National Museum’s Louis Leakey Auditorium on Thursday 9th February 2017 for the 3rd FSD Kenya annual lecture on financial inclusion.
Kenya is seen widely as a ‘stand out’ success story on financial inclusion. The ten-year period from 2005 to 2015 witnessed enormous change in the financial sector.