In this series of mini-interviews, researchers and respondents in the Kenya Financial Diaries reflect on their experiences. 

The year 2020 will undoubtedly go down in history as the point in time when COVID-19 paralysed the world.

Barriers to coronavirus prevention behaviour change in Kenya

Kenyans’ reflections on security in the time of Covid-19

Urban and rural areas are coping to the coronavirus disruptions in different ways

Considering urban to rural migration as urban incomes dwindle

William lives in a small house in an informal settlement in Mombasa.  When we saw him last in 2015, he had recently married his girlfriend. 

Kenyan families are trying to cope with perpetual strain

Not only are Kenyans losing their incomes right now, they are also facing increased costs

This report is the second in a series of studies that measure the cost of banking services in Kenya. It follows the first report that was released in 2017 and constitutes a complementary element in the measurement of the financial inclusion landscape in Kenya.

The first article in a blog series examining the Kenyan credit market by FSD Kenya drew an analogy between the recent forest fires in the Amazon Jungle and the explosion of digital credit in Kenya.

Social media is changing customer service by shifting the ways in which consumers seek resolution of problems and the communications channels that firms make available to consumers.

The use of an alert system that flagged Twitter conversations on consumer protection topics, when they rose above certain thresholds, shows promise as a new consumer protection market monitoring tool that we could use in Kenya to address the substantial gaps in consumer protection monitoring and enforcement.

Social media is changing customer service by shifting the ways in which consumers seek resolution of problems and the channels that firms make available to consumers.

As I reflect on my first month leading FSD Kenya, I am struck by both the challenges we face as well as the opportunities we can seize to truly create value through inclusive finance in Kenya.