Consumer insights

Blog

“Maybe someone is out there fighting for you.”

In this series of mini-interviews, researchers and respondents in the Kenya Financial Diaries reflect on their experiences. 

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Annual Lectures

A glimpse into how scarcity shapes life in Kenya

The year 2020 will undoubtedly go down in history as the point in time when COVID-19 paralysed the world.

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Blog

Dilemmas of distancing

Barriers to coronavirus prevention behaviour change in Kenya

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Blog

If the coronavirus doesn’t kill you…

Kenyans’ reflections on security in the time of Covid-19

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Blog

Shamba bora (fertile farmland), Shamba la mawe (rocky farmland)

Urban and rural areas are coping to the coronavirus disruptions in different ways

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Blog

Corona case studies: Should I stay, or should I go?

Considering urban to rural migration as urban incomes dwindle

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Blog

Corona case studies: Kibarua crunch

William lives in a small house in an informal settlement in Mombasa.  When we saw him last in 2015, he had recently married his girlfriend. 

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Blog

Corona case studies: Mountains beyond mountains

Kenyan families are trying to cope with perpetual strain

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Blog

The costs of coping with Coronavirus

Not only are Kenyans losing their incomes right now, they are also facing increased costs

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Report

Cost of banking 2019

This report is the second in a series of studies that measure the cost of banking services in Kenya. It follows the first report that was released in 2017 and constitutes a complementary element in the measurement of the financial inclusion landscape in Kenya.

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Blog

Digital credit: not every winner must create a loser

The first article in a blog series examining the Kenyan credit market by FSD Kenya drew an analogy between the recent forest fires in the Amazon Jungle and the explosion of digital credit in Kenya.

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Blog

What’s Twitter got to do with consumer protection?

Social media is changing customer service by shifting the ways in which consumers seek resolution of problems and the communications channels that firms make available to consumers.

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Blog

Did you see my Tweet? Kenyans’ cries for financial consumer protection ring out on social media

The use of an alert system that flagged Twitter conversations on consumer protection topics, when they rose above certain thresholds, shows promise as a new consumer protection market monitoring tool that we could use in Kenya to address the substantial gaps in consumer protection monitoring and enforcement.

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Financial service providers

Did you see my tweet? Monitoring financial consumer protection via social media

Social media is changing customer service by shifting the ways in which consumers seek resolution of problems and the channels that firms make available to consumers.

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Blog

Inclusive finance? Not there yet…

As I reflect on my first month leading FSD Kenya, I am struck by both the challenges we face as well as the opportunities we can seize to truly create value through inclusive finance in Kenya.

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