Banking

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Blogs and publications
Banking

Gendered review of Financial Sector Laws in Kenya

Globally, fifty-six percent of the unbanked adults are women. In Kenya, the situation is similar. More women are unbanked, in comparison to men. Various steps have been undertaken to address the financial exclusion of women, and though the gender gap has been narrowing over time, it persists.

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Publications
Banking

Cost of banking 2019

This report is the second in a series of studies that measure the cost of banking services in Kenya. It follows the first report that was released in 2017 and constitutes a complementary element in the measurement of the financial inclusion landscape in Kenya.

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News and events
Banking

Opportunity for fintech entrepreneurs in africa or south asia

DFS Lab Announces Startup Boot camp in Tanzania, Calls on Applicants to Apply

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Blog
Banking

In Kenya, bank accounts again more popular than m-pesa – why?

Retail banks can still thrive in the face of mobile money, as long as they are prepared to adapt

This blog was originally published by CGAP.

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News and events
Banking

Providing transparent pricing information could save bank customers up to KSh 10,000 a year

Mystery shopper exercises carried out over several weeks in 2015 and 2016 mirrored a typical customer’s journey in which most customers obtain information on banking from branches. But despite visiting over 30 bank branches, customer care representatives, bank websites, enquiring from colleagues and friends, we still couldn’t get consistent pricing information.

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Publications
Banking

The price of being banked

This report outlines the findings from a two-year study by FSD Kenya to understand the costs for banking services in Kenya. Two rounds of mystery shopping surveys were completed in October and November of 2015 and 2016
to build a database and measure the costs for basic bundles of transactions such as opening, running and closing bank accounts.

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News and events
Banking

Mystery shopping exercise reveals need to improve price transparency in banking sector

Do you know how much it costs to run your bank account? It’s no surprise that many of us do not know the cost of banking in Kenya. Pricing information is not easy to find and sometimes even staff at bank branches do not provide accurate information.

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Blog
Banking

Why price transparency in banking is good business

Banking remains the largest sub-sector by assets and the most systemically significant in Kenya’s financial services sector. Developments, especially those enabled by technology, have brought a sizeable number of new, mostly poorer and vulnerable first-time consumers into the market.

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