Rafe Mazer
Articles by Rafe Mazer:
Social media is changing customer service by shifting the ways in which consumers seek resolution of problems and the communications channels that firms make available to consumers.
September 4th, 2019
Did you see my Tweet? Kenyans’ cries for financial consumer protection ring out on social media
Rafe Mazer
The use of an alert system that flagged Twitter conversations on consumer protection topics, when they rose above certain thresholds, shows promise as a new consumer protection market monitoring tool that we could use in Kenya to address the substantial gaps in consumer protection monitoring and enforcement.
September 3rd, 2019
Did you see my tweet? Monitoring financial consumer protection via social media
Rafe Mazer
Social media is changing customer service by shifting the ways in which consumers seek resolution of problems and the channels that firms make available to consumers.
If we want truly dynamic and competitive pricing, we just need to empower consumers’ data to be the oil that lubricates a new type of marketplace.
July 12th, 2018
Data sharing models: The potential for financial innovation and the risks that must be managed
Rafe Mazer
There is a range of new data sharing models emerging that could have a significant impact on financial innovation in emerging markets.
June 1st, 2018
Emerging data sharing models to promote financial service innovation: global trends and their implications for emerging markets
Rafe Mazer
In countries as diverse as the United Kingdom, India, and Mexico, there is momentum to increase consumers’ ability to access, manage, and control their digital identity and history.
Rafe Mazer was the speaker at the 2nd FSD Kenya annual lecture on financial inclusion. His presentation shared how we can develop our own “test and learn” – the way in which financial service providers and regulators collaborate to allow for new solutions – for consumer protection.
